Repair warranty
What's covered, what's not, and what to do if you have an issue.
We stand behind our repairs. If a repair we've carried out develops a fault, we want to know about it and we'll make it right.
What's covered
Our repairs carry a parts and labour warranty covering defects in the replacement part or in the workmanship of the repair. Specific warranty period and terms are confirmed at the time of repair, so ask us when you drop off.
If a covered fault develops within the warranty period, bring the device back to The Fone Club and we'll assess and rectify the issue at no additional charge.
What's not covered
- New damage to the device caused after the repair (drops, liquid damage, etc.)
- Faults unrelated to the original repair
- Damage caused by third-party modifications or attempts to repair the device after our repair
- Software faults not caused by hardware we replaced
No fix, no fee
If we can't complete a repair, you won't be charged. This applies to all hardware repairs. Diagnostic work on quote-only repairs is discussed with you upfront before any charges apply.
Contact us
If you have a concern about a repair, call us on 0452 508 594 or bring the device back to Shop 18, Majura Park Shopping Centre, Canberra Airport.
Need a repair or have a question?